"Great service from a very professional team" WS

"Your services were fantastic, so glad we picked you to represent us. Thank you" RP

"Fantastic Solicitors always good and honest and work hard for justice can trust them always very reliable" AG

    Call: 0121 296 8367 | Email: info@sadiqueuddin.co.uk

    Our Complaints Procedure

    Our Complaints Policy

    We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

    Our Complaints Procedure

    If you have a complaint, please write to the firm’s Client Care Director, who is Omar Sadique by emailing omar.sadique@sadiqueuddin.co.uk or by post marked for his attention to Sadique & Uddin Solicitors, Office 8 Heath Court, Small Heath, Birmingham, B10 0JS. If we have to change any of the timescales set out below we will let you know and explain why.

    What Will Happen Next?

    1. We will send you an acknowledgement of your complaint and asking you to confirm or explain any details. If it seems appropriate we will suggest a meeting at this stage.
    2. We will then record your complaint in our central register and open a file for your complaint. We will also investigate your complaint by examining the file of your instructions.
    3. If appropriate we will then invite you to meet the Client Care Director to discuss and hopefully resolve your complaint. We would hope to be able to meet with you in this way no longer than 21 days after first receiving your complaint. If you would prefer not to meet, or if we cannot arrange this within an agreeable timescale, we will write fully to you setting out our views on the situation and any redress.
    4. Within 2 days of any meeting we will write to you to confirm what took place and any suggestions that we have agreed with you.
    5. At this stage, if you are still not satisfied you can write to us again. We will then arrange to review our decision. We would generally aim to do this within 10 days. This will happen in one of the following ways:
      • The Client Care Director will review their own decision with the other Director.
      • Someone in the firm who has not been involved in your complaint to review it.
      • An independent lawyer will review your complaint within 10 days.
      • We will invite you to agree to independent mediation.
        1. We will let you know the result of the review within 5 days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons. We will also give you the name and address of the Legal Ombudsman. If you are still not satisfied, you can contact them about your complaint. We very much hope that this will not be necessary.